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U.S. Citizen Services
 
Delays in Overseas U.S. Passport Processing
 
Due to a systems issue affecting global passport operations, there is currently a delay in the printing of U.S. passports that were approved at overseas passport facilities.  Applications accepted at U.S. Embassies or Consulates on or after May 26, 2015 are affected by this delay.  If you applied for a U.S. passport during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied.  Information about how to apply for an emergency passport is available at http://finland.usembassy.gov/emergency_passport_for_immediate_travel.html

Delays in Overseas U.S. Passport Processing (June 30, 2015)

We continue to experience some delays in the printing of U.S. passports that were approved at overseas passport facilities.  Some applications accepted at U.S. Embassies or Consulates on or after May 26, 2015 are affected by this delay.  If you applied for a U.S. passport during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied.  

Technical problems with visa systems (June 16, 2015)

The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with its visa systems.  This issue is not specific to any particular country or visa category.  We apologize for the inconvenience and are working urgently to correct the problem and restore full operability. 

Currently, we are unable to print most immigrant and nonimmigrant visas approved after June 8, 2015.  In addition, U.S. embassies and consulates are unable to process new applications submitted on or after June 9, 2015.  Individuals with visa interview appointments scheduled for June 14-20, 2015, should reschedule their appointments if they submitted a DS-160 online application after June 9, 2015.  Appointments can be rescheduled by following the instructions located on http://www.ustraveldocs.com/fi.

The technical issues also affected the Department of State’s ability to adjudicate applications for U.S. passports accepted overseas between May 26 and June 14, 2015.  If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. embassy or consulate at which you originally applied.  Information about how to apply for an emergency passport is available at http://finland.usembassy.gov/emergency_passport_for_immediate_travel.html.

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Delays in Overseas U.S. Passport Processing (June 11, 2015)

The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems.  This issue is not specific to any particular country, citizenship document, or visa category. We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.

Due to a systems issue affecting global passport operations, there is currently a delay in the printing of U.S. passports that were approved at overseas passport facilities.  Applications accepted at U.S. Embassies or Consulates on or after May 26, 2015 are affected by this delay.  If you applied for a U.S. passport during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied.  Information about how to apply for an emergency passport is available at http://finland.usembassy.gov/emergency_passport_for_immediate_travel.html

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If you have a question that cannot be answered by reviewing our website, please email HelsinkiACS@state.gov

We can also be reached by telephone +358-40-140-5957 from 2 pm - 4 pm, Monday through Thursday.

If you are an U.S. citizen in distress, call the main Embassy number at +358-9-616-250 and select 0.

Mailing address:
American Embassy
Consular Section/ACS
Itäinen Puistotie 14 B
00140 Helsinki, Finland